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© 2018 Mapfre Insurance Services Australia Pty Ltd – All rights reserved.

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (Tick Travel Insurance) as its authorized Representative to deal with this insurance product. 

* The product information contained on this website is a brief summary only. For full details of the benefits, terms and conditions and exclusions that may apply, please refer to the relevant Combined Product Disclosure Statement and Policy Wording and Financial Services Guide (PDS) and consider the PDS in light of your personal circumstances, prior to making any decision to acquire the product. 

Need to chat with the Tick Travel Insurance Team?

Our policies can only be purchased online, so we can keep our prices as low as possible. If you have questions about insurance, you can always visit our FAQs or submit you request below. One of your team members will get back to you within one business day.

Sales and Service enquiries
Due to a recent increase in questions and enquiries relating to the Coronavirus, response times for sales and enquiries on existing policies may be longer than usual. We will do our best to respond to you as soon as possible. Thank you for your patience.

If your enquiry is related to Coronavirus, please read the following travel alerts before contacting us: https://www.tickinsurance.com.au/travel-alerts/update-outbreak-coronavirus-worldwide/

Submit your enquiry following the steps below.

Email Tick: We aim to answer all queries within one business day:

General Enquiries: info@tickinsurance.com.au



Customer Services
Tick Insurance Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW



Please contact us on the number above in case of an emergency.

Free reverse charge from anywhere in the world.

Emergencies & Claims: assistance@tickinsurance.com.au

+612 9333 3963