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© 2021 Mapfre Insurance Services Australia Pty Ltd - All rights reserved

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 as its Authorised Representative to deal with this insurance product. Mapfre Insurance Services Australia deals in products under its trading name Tick Travel Insurance and other brands. 

* The product information contained on this website is a brief summary only. For full details of the benefits, terms and conditions, limits, sub-limits and exclusions that may apply, please refer to the relevant Combined Product Disclosure Statement and Policy Wording and Financial Services Guide (PDS) and consider the PDS in light of your personal circumstances, prior to making any decision to acquire the product. 

Need to chat with the Tick Travel Insurance Team?

Our policies can only be purchased online, so we can keep our prices as low as possible. If you have questions about insurance, you can always visit our FAQs or submit you request below. One of your team members will get back to you within one business day.

Existing Customers and Service enquiries

For policy extensions call us on +61242770913.

Email Tick: We aim to answer all queries within one business day:

General Enquiries: info@tickinsurance.com.au



Customer Services
Tick Insurance Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW



Please contact us on the number above in case of an emergency.

Free reverse charge from anywhere in the world.

Emergencies & Claims: assistance@tickinsurance.com.au

+612 9333 3963

Accessibility Services

We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.

For more information, please visit National Relay Service (NRS) website.

  1. TTY (Speak and Read, Type and Read, and Type and Listen) This is a teletypewriter service where you can speak or type your message, with options to read or listen our responses.
    Dial 133 677 then ask for 1300 235 444
  2. Voice Relay
    This is a speak-and-listen relay service for people who have speech limitations to use the phone. Dial 1300 555 727 then ask for 1300 235 444
  3. SMS Relay
    This is a SMS relay service where you can text on any type of mobile phone, with options to read or listen our responses.
    Text 0423 677 767 then ask for 1300 235 444

Customers Experiencing Vulnerability

We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:

If you have language preference other than English

At your request:

  • We can provide information about our services in different languages.
  • You can write to us in your preferred language and we will have your correspondence translated.
  • We can arrange for our correspondence to be translated into your preferred language.

Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.



Customer Services
Tick Insurance Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW

Please check our Internal Dispute Resolution Process here

Submit your enquiry following the steps below.

Whistleblowing Channel


We use our Generali Group whistleblowing channel above for reporting through the internet. For more information on this and alternative whistleblowing contacts, please click here.